Acceptable use policy
This policy sits alongside the terms of service and describes the specific operational behaviours we require from every Iyerxpress account.
What the platform is for
Running legitimate same-day, express, and last-mile delivery operations - routing, window prediction, rider reallocation, live tracking, and reporting. Any use outside that shape needs prior written agreement with us.
What is not permitted
Illegal shipments
The platform must not be used to route consignments that are unlawful under the applicable law of the country of origin, transit, or destination. This includes controlled substances outside licensed pharmaceutical supply chains, unlicensed firearms, and any goods restricted by sanctions.
Rider safety and statutory protections
The platform must not be configured or operated in ways that circumvent statutory rider protections - required rest periods, mandated equipment, or minimum age of the delivery worker. Fleet-manager roles must not be used to override safety-related dispatcher decisions on the live board.
Deliberately misleading data
Submitting knowingly false order data - fabricated addresses, invented rider identities, staged deliveries - is not permitted. Analytics on the platform rely on operational honesty, and fabricated data corrupts them for every other Customer.
Circumventing access controls
Sharing credentials across users, running the platform under a shared login, attempting to elevate privileges without authorisation, or accessing other Customers' operational data are all prohibited.
Automated abuse
Automated scraping of the platform outside our documented APIs, load-testing without notice, or attempting to disrupt service for other Customers are prohibited.
Recipient harassment
The platform's notification channels must not be used to send content unrelated to the delivery - marketing, political messaging, or unsolicited follow-up. Notifications are for operational status only.
What we do when someone crosses the line
We proceed proportionately. A first observation triggers a written notice to the Customer with a remediation window. A material or continued breach can lead to suspension of specific users, suspension of the Customer, or termination of the commercial agreement.
Reporting a concern
If you believe the platform is being used in a way that breaches this policy - by another Customer or by a user within your organisation - reach out through the contact page. Reports are treated confidentially and acknowledged within one business day.